BY PURCHASING FROM THIS STORE YOU ARE AGREEING TO ALL STORE POLICIES

Chaos Makeup is a South Texas based company that strives to make innovating products.

For questions please email our team at : contactchaosmakeup@gmail.com

Please allow 72 hours for a response, we do not respond to emails afte office hours.

HOURS OF OPERATION: Mon-Fri 9am-5pm

POLICY:

If any products received are damaged, incomplete, or incorrect, please email an attached photo of damaged products and order form within 5 DAYS after delivery date to receive a replacement product (refunds will not be given for damaged product a replacement will be sent). If not brought to our attention within the said amount of time claim will NOT be accepted. We are not responsible for lost or stolen packages. All sales are final, due to sanitary reasons products cannot be exchanged or returned.

SHIPPING INFORMATION:

We are small company that hand crafts and hand packages all of our products, processing can take anywhere from 3-5 days (may change with order influx), we ship in order received so depending on where you would be at on our order list would determine when your order will go out. 

We have added to our shipping options, you now have options on how fast of a delivery you would like you package to arrive. These shipping options are not the processing time or mean your order will process faster. If you have any questions regarding the shipping options please email us.

Please note: Shipping options may have delays that can be out of our control. Once package is handed off to the mail carrier we would not be responsible for any postal delays. If package is delayed due due to unseen postal events we are not responsible to refund shipping costs.

UPS Next Day Air is not available on weekends

Please note First Class Mail is not insured, if you would like to have your package insured please use Priority Mail. Priority Mail is automatically insured up to $50.00. If more insurance is needed on your package please contact us via email.

We ship to the address provided on your order form, if you need to amend the address please email us in a timely manner and we’d be more than happy to correct the address for you, if the address is incorrect on your order form and package has already been shipped, we are not responsible for replacing products shipped or cover the shipping cost to reship package in the case it gets returned. Once package states it has been delivered we are not responsible for stolen or lost packages.