Policy and Shipping Info



If any products received are damaged, incomplete, or incorrect, please email an attached photo of damaged products and order form within TWO DAYS after delivery date to receive a replacement product (refunds will not be given for damaged product a replacement will be sent). If not brought to our attention within the said amount of time claim will NOT be accepted. We are not responsible for lost or stolen packages. All sales are final, due to sanitary reasons products cannot be exchanged or returned. 



Since we are small company that hand crafts and hand packages all of our products, processing can take anywhere from 1-4 weeks, we ship in order received so depending on where you would be at on our order list would determine when your order will go out. We do offer a $6.00 rush it fee that will bring your order to the front of the line allowing it to go out the following business day! Once product is shipped you will receive an email conformation from USPS that will include your tracking number. We ship USPS priority mail so once product is shipped it will take 2-3 business days to receive (US ORDERS ONLY) )

We ship to the address on your order form so if you need to amend the address please email us in a timely manner and we’d be more than happy to correct the address for you, if the address is incorrect on your order form and package has already been shipped, we are not responsible for replacing products shipped. Once package states it has been delivered we are not responsible for stolen or lost packages.

If you need Expressed Overnight shipping please contact us at contact@chaosmakeup.com 

Starting October 1st 2021, there will be mail delivery slowdowns through USPS. Due to the ongoing pandemic and other circumstances, the postal system is much, much slower right now. Please expect severe shipping delays. 



PLEASE NOTE DUE TO COVID USPS IS EXPERIENCING MAJOR INTERNATIONAL SHIPMENT DELAYS! Some countries are experiencing 2-4 MONTH delays. (Sometimes 6 months in the worst case scenario)  This delay is completely out of our hands. Please take this to note when purchasing.

All orders sent out of the US can take up to 6 weeks to process. We ship First Class Mail International, so deliveries may generally take between 7–28 days to arrive. Please be aware that international orders do NOT contain tracking information (some major international destinations will track all the way to delivery but it is not guaranteed), we are not responsible for replacing or refunding lost international orders, so if you wish to order and would like an estimate for tracking please email us contact@chaosmakeup.com  We are also not responsible for custom fees that are charged by your country, if a package is returned to sender due to failure to pay custom fees, we are not responsible for refunding or replacing the package.

**Australian orders- USPS has stopped all postal service going to Australia due to COVID-19. If you have an order and it has already shipped it may be returned to us, if they package does get returned to us we will reach out via the email provided on your order form. If you currently have an order with us we will be holding onto the order until the ban is lifted, we are currenlty looking into alternative shipping services that are offering shipments to Australia! We apologize for any inconvenience and we appreciate your patience If you have any questions please email us.**



Order cancellations can be made within 24 hours of purchasing, if not made within said amount of time ALL SALES ARE FINAL, and you will no longer be able to cancel the order. If you need to amend your order in anyway, please email us at contact@chaosmakeup.com



Chaos Makeup has the right to refuse orders at our sole discretion for any reason we see fit. If we see a reason fit enough to refuse an order, we will be refunding the entire purchase immediately and will refuse all future purchases. 


For questions email our Chaos shipping team (may take up to 24-48 hrs to respond): contact@chaosmakeup.com

Hours of Operation: Mon-Fri 9am-5pm